Inbound 08 Services
Inbound Contact Point & Contact Path - is a telephony service that provides you with your own online access to a full range of call routing features and powerful call visualisation tools for both geographic (01,02 & 03) & non-geographic (08) inbound numbers.
How Does It Work?
You can access the service online at www.myinbound.com. The intuitive user interface is used to validate new service plans which feed directly into the Lake network for activation.
Using myinbound.com, you will have access to Point my Number which provides a call routing console from which to create/edit and submit inbound call routing plans; and View my Performance which provides access to online call statistics such as how many customer calls are getting through and when the busy times are.
Contact Point offers Time of Day/Day of Week Call Routing and Divert on Busy/No Answer; and Contact Path provides advanced Call Routing determined by Date or CLI of caller, as well as hunt group across a team of people.
Is it for you?
Designed for business customers who are looking to disperse inbound calls according to defined variables or who are looking to create either a local or national area marketing presence.
So, do you want....?
- Complete control of your Inbound call routing
- Online feedback on your call handling performance
- The ability to generate a national image via an 08/03 number or a local presence with a geographic 01 number
- Business continuity for incoming calls
- Online monitoring of advertising ROI
...if so, use the 'contact us' form page to get in touch.